Modshopr Blog

$350 Saved, But No Service Improvement

An update with my Internet service troubles …

My Bell Sympatico Internet service is still cutting out periodically, so I called them today to cancel my Internet and phone service. I ended up with talking to someone in the “Loyalty Department” and managed to get my monthly bill for Internet and phone service cut from $ 78.82/month down to $49.39/month. That’s a savings of over $350/year. Assuming I stay with Bell, which may or may not happen. lol.

Before I called, several friends told me I should talk to the Loyalty department. If you want the best deal possible on your phone/Internet/mobile service, you definitely should call the Loyalty Department too. Unfortunately you may need to put them on speed dial, since it sounds like the “deals” change constantly. The lack of transparency disappointments me. I wonder if Bell Sympatico should change the name of their “Loyalty Department” to “Disloyalty Department”.

Here’s the painful part …

The loyalty lady could not tell me when the optical fiber upgrade was coming to my house, so she passed me to a “Senior” second line support person. His first response to me about when I when I asked when I will have fiber to my house was that it would be “soon”. I admit his vague response triggered a little anger because my original service complaint experience. I mentioned to him that his response is a poor way to run a business and then asked if he could get me more detailed information. When he came back the second time, he told me that the service is expected in my neighbourhood at the end of the summer. Hmmmm, this meant the information I received just a couple weeks ago has changed, or more likely that I was not told the truth on the original estimate in the hopes they could delay my decision to cancel their service. It always bothers me when companies hide the truth from their customers. It’s like aren’t mature enough to deal with reality, or more likely they prefer to lie to their customers to keep the money rolling in. Oh well, it’s not my problem if they want to destroy whatever level of trust I had with them .

Bottom Line:
1) I continue to have crappy service from Bell Sympatico.
2) At least the crappy service might not cost as much while I look into changing service providers.
3) My level of trust with Bell Sympatico continues to drop. Funny the more I interact with them, the less trust I have. lol.

When will these companies learn this is not not the best way to treat a customer? It’s simply bad business in the long run.

In the meantime, I’ve had reasonablely good Satellite TV service from Shaw.ca, so I may switch to them. Unfortunately, they don’t offer phone service in my area, so I’ve been looking at ComWave. I’d have to swtich from POTS (Plain Old Telephone Switch) technology to VoIP, but the savings could add up to $100/year.

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